| SERVICE |
OUR PROMISE |
REQUIREMENTS |
| Walk-in Enquiries |
To be served within 5 mins of arrival and service time not exceeding within 10 minutes per client |
Courteous and prompt response |
| Answering Telephone Calls |
Within 3 rings |
Courteous and prompt response |
| Emails acknowledgement |
Within 30 mins |
Courteous and prompt response |
| Registration of new membership |
Within 30 mins |
Ksh. 1,000 registration fees. Duly signed membership application form |
| Receiving and Registering loan application |
Within 30 mins |
Complete loan application form |
| Over the counter cash deposits and withdrawals |
Within 5 mins |
Original ID and fingerprint identification |
| Issuance of printed member statements |
Within 10 mins |
Signed statement request form. |
| Loan processing |
Within 24 hrs |
Meeting Sacco’s loan application requirements |
| Perfection of securities |
Log book 7 days Title deed 30 days |
Fully executed charge documents |
| Payment of Risk fund claim of a deceased member to declared beneficiaries |
Within 48 hrs |
Burial permit, ID copy of beneficiaries & letter reporting death by the relevant authority |
| Refund of deposit of deceased member to declared beneficiaries |
Within 30 days |
Dully filled claim form, Original death certificate and Claimant ID. |
| Posting of check-off remittance |
Within 24 hrs |
N/A |
| Transfer of share capital to another member |
Within 24 hrs |
Paid up transfer fee Dully filled share capital transfer form |
| Salary Posting |
Within 24 hrs |
Remittance schedule and payment |
| ATM Card and pin processing |
Within 30 days |
Application fee Ksh 500 ATM Application form |
| Purchase of bankers cheques |
Within 30 mins |
Application fee Ksh 100 Bankers cheque application form |
| Processing of membership withdrawal |
Within 60 days |
Dully filled membership ceasation form |
| RTGS |
Within 48 hrs |
Application fee Ksh 1,000 Dully filled RTGS application form |
| Update for member personal information |
Within 24 hrs |
Dully filled update form |
| Refund for over deductions |
Within 30 min |
Dully filled refund form |
| Receipting of payments directly paid to the bank |
Within 12 hours |
Evidence of payment |
| Payment of suppliers |
Within prescribed period |
Invoice & delivery notes |
| Tender and other related services |
As per tender type |
As per instructions in the tender document |
| Correspondences to C.E.O & Chairman |
Within reasonable period |
Subject matter within the power of the office holder |
